Return & Exchange Policy

RETURN POLICY
For any return of full price merchandise, including online purchases, Manrico Cashmere will issue a refund or if requested a store credit for unworn, unwashed, undamaged and unaltered merchandise, sent in its original packaging and accompanied by the original receipt within 10 days of the date you received the package. Merchandise must be in original condition and have the tag(s) attached.

  • Please allow up to 14 business days for us to receive and process your order.
  • Upon receipt of returned merchandise, Manrico Cashmere reserves the right to deny a refund if the merchandise does not meet the return and exchange policy requirements.
  • No returns or exchanges on Special Orders.
  • All “Sale” items are final sale.


Via FedEx - Complimentary
If you wish to make a return, please contact our Customer Service via e-mail at: customerservice@manrico.com. This e-mail should include your Full Name, Order Number, Reason for wanting to return the merchandise and your Contact Information.

Once we have received and approved your return request, you will receive an e-mail confirmation which will include a return shipping label. To return merchandise, ship your item(s) in a secure package. Once received, we will process your return, minus shipping costs when applicable. Upon your request, you will be issued a refund to the original form of payment or store credit according to our policies. A confirmation will be sent to the e-mail associated with your order. Please allow up to 14 business days for us to receive and process your order. 

In Store – Complimentary
Online purchases from manricocashmere.com may be returned at any Manrico Cashmere store for a refund or store credit. You must provide the original receipt and credit card used for the purchase.

We will refund the original form of payment or provide you with store credit according to our policies. Your return will be processed within 2 business days and will be reflected on your credit card statement.

 

EXCHANGE POLICY
For any exchange of full price merchandise, including online purchases, Manrico Cashmere will issue a store credit for unworn, unwashed, undamaged and unaltered merchandise, sent in its original packaging and accompanied by the original receipt within 30 days of the date you received the package. Merchandise must be in original condition and have the tag(s) attached.

  • Please allow up to 14 business days for us to receive and process your order.
  • Upon receipt of returned merchandise, Manrico Cashmere reserves the right to deny refund if the merchandise does not meet the return & exchange policy requirements.
  • No returns or exchanges on Special Orders.
  • All “Sale” items are final sale.

By FedEx – Complimentary
If you wish to make an exchange, please contact our Customer Service via e-mail at: customerservice@manrico.com. This e-mail should include your Full Name, Order Number, Reason for wanting to exchange the merchandise, Item(s) you are interested in making the exchange for and your Contact Information.

Once we have received and approved your exchange request, you will receive an e-mail confirmation which will include a shipping label. To exchange merchandise, ship your item(s) in a secure package. Once received, we will process your exchange according to our policies and send the exchanged merchandise to the original shipping address provided with your order. Please allow up to 14 business days for us to receive and process your order.

In Store – Complimentary
Online purchases from manricocashmere.com may be exchanged at any Manrico Cashmere store. You must provide the original receipt and credit card used for the purchase. Please allow up to 2 business days for us to receive and process your order.